Complete the full cycle. No meaningful change? We refund the product price — including empty bottles.
Use Nerve Alive for up to 60 days. If you complete the protocol and do not experience a meaningful change, send your bottles back — empty bottles are accepted — and the full product price will be refunded to your original payment method. Outbound shipping is not included in the refund.
Order Risk-Free →The 60-day window exists because the protocol is 90 days and most meaningful results appear between week four and week eight. Without a guarantee covering at least two full months of use, a buyer who follows the protocol correctly and reaches the window where results typically appear would have no recourse if the formula doesn't work for them specifically. The guarantee is designed to remove that financial risk so buyers can give the protocol a fair evaluation without pressure to stop early.
The guarantee applies to orders placed through authorized purchase channels — the official website and authorized affiliate partners including this site. Orders placed through third-party marketplaces, unauthorized resellers, or unverified listings are not covered. The manufacturer cannot verify the authenticity or chain of custody of product sold through unauthorized channels, which is why the guarantee is restricted to direct and authorized purchases.
The guarantee window starts the day your order is marked Delivered by the carrier — USPS, UPS, or FedEx, depending on your shipping address. Your refund request must be received by customer support on or before day 60 from that delivery date. Requests submitted on day 61 or later fall outside the guarantee window regardless of when you started using the product. If your delivery date is uncertain, check your order confirmation email for carrier tracking information.
Contact customer support with your order number and a brief description of your experience. Customer support will respond within one business day with a Return Authorization (RA) number and the return mailing address. Write the RA number clearly on the outside of the package before shipping. Returns without an RA number may be delayed in processing. Tracking on the return shipment is strongly recommended — refunds cannot be processed for returns that don't arrive.
Once the return arrives and is processed, the refund is issued to the original payment method within five to seven business days. Credit card refunds may take an additional three to five business days to appear on your statement depending on your card issuer's processing time. If you paid through a third-party payment processor, the same timeline applies but the refund appears in that account rather than on a card statement.
The following are not included in the refund: outbound shipping costs from your original order; return shipping costs to send the bottles back; orders placed through marketplaces or unauthorized resellers; returns received after the 60-day window has closed. If you have a question about a specific situation — an unusual delivery delay, a missing order, a package marked delivered that was not received — contact customer support before the 60-day window closes to discuss your options.